SugarCRM 7.7 has been officially released for all commercial editions. SugarCRM is the world’s largest open source CRM (customer relationship management) software. Founded in 2004, over 7,000 customers and more than half a million users rely on SugarCRM to execute marketing programs, grow sales, retain customers, and create custom business applications. These custom business applications can be used in a multitude of ways, such as to power sales teams, run customer support organizations, and manage customer information databases.
One of the unique things about SugarCRM in the CRM space is that it’s fundamentally an open source application, meaning that the source code of the application is available to any user, developer, or customer of the product. Whether one opts for the AGPLv3 licensed or the commercially licensed version, the application comes with all of the source code, enabling developers to customize and build upon the product with ease. This puts the control of your application and your data in your hands, enabling the freedom to deploy SugarCRM wherever you wish. This ability has given SugarCRM partners and developers worldwide the ability to customize the out-of-the-box application to fit in many different organizations, vertical markets, and locales.
SugarCRM might be accessed by means of a website, which is generally hosted internally by a organization. This only permits personnel in the organization to access the site. Specialized telephony hardware may be incorporated with SugarCRM, enabling for simple integration of telephone support into the CRM package. This can be accomplished by installing an IP-based phone method that hyperlinks straight for the server that hosts the software.
What’s New in SugarCRM 7.7?
This release will significantly benefit customers with the following updates:
- Knowledge Base has been moved to Sidecar
- New feature: Tagging
- Enhanced Global Search
- Updates to the Lead Conversion process
- Various User Interface updates
- Updates to Advanced Workflow Templates and Process Definitions
- Workflow now allows Team Sets to be used for Action Definitions
- New features have been added to the Dun & Bradstreet Connector
- Group By Week has been added to Reports
- New To/CC/BCC functionality added to the Compose Email Window
- Quotes subpanels for Accounts and Contacts have been updated
- Forecasts now show commit history timestamps
- Various Performance, Security, and Platform enhancements across Sugar
- Sugar Logic and Knowledge Base enhancements to the Portal
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